Lone Worker Policy



St Saviour’s Church

St. Nicholas’ Church

Brockenhurst Church Hall


The purpose of this policy is to ensure that all church volunteers and staff have a safe working environment when working alone.

Our policy is to assess the risks of situations where a threat to personal safety could occur and reduce those risks through appropriate procedures and control measures.  Risk assessments will be undertaken where appropriate.

The Parochial Church Council has general responsibility to ensure that the Lone Worker Policy is implemented.

Procedures When Working Alone

Persons must not work on their own unless they have a means of communication and have notified a colleague of the details of the work being undertaken and agreed a procedure to ensure their safety is checked on.  When working alone in St. Nicholas’ or St. Saviour’s Church, the Church Hall, or the Church Office, volunteers and staff should:

  1. Tell someone where they are working.
  2. Carry a mobile phone if possible.
  3. Lock any doors behind them if appropriate.
  4. Carry keys so that they can leave by another exit if necessary.
  5. Read and follow the Suspicious Callers advice from Winchester Diocese (attached).
  6. Report any defects to the building i.e. trip hazards etc. to the Churchwardens via the Church Office.
  7. Report any incidents to the Churchwardens via the Church Office.



Reviewed by Brockenhurst PCC: 22 May 2014


Suspicious callers rely on our Christian teachings to make us charitable.

Matthew 10 v 16: ‘See, I am sending you out like sheep into the midst of wolves; so be wise as serpents and innocent as doves.’

Being charitable should not make us vulnerable to abuse. Here are some things to remember if you are approached:

1.         Firstly, your safety is paramount.  Do not do anything that could endanger you or others around you.

2.         Just because someone mentions the vicar by name, doesn’t mean they know the Vicar.  There is a wealth of information on your church notice-board or in your porch.

3.         It’s unlikely that you will be asked directly for money.  First of all there will be a tale of woe to engage your sympathy, i.e.

  • My mother has just passed away and I need to get to Jersey, or
  • My girlfriend is going to leave me if I don’t pay the rent.

4.         Note the only response they want is cash!  Not food, or prayer.

5.         Be ready with an answer that isn’t a direct ‘no’, such as: I don’t have any cash with me, can you come back later?

6.         If appropriate offer use of the phone to contact friends, or to contact a food bank, social services, etc.  If the caller is genuine this will help.

7.         As soon as they have gone, make notes about their appearance and what they said.

8.         Report the visit to the police.

  • Call 101
  • Or go online and send an email to your Safer Neighbourhood Team via the Hampshire or Dorset police websites, enter your postcode for local contact information:
    • www.hampshire.police.uk/
    • www.dorset.police.uk/

9.         The police may know the caller, they may prey on the elderly, they may have a history.

10.      Alert others in your church, parish and community to the caller.  They may be calling at Methodist and Baptist churches too.

11.      Raise the issue at a PCC meeting and discuss how to stay safe!